What materials are your jewelry pieces made from?
We use high-quality materials such as sterling silver, gold, stainless steel, and genuine gemstones. Each product description includes material details.

Are your pieces hypoallergenic?
Yes, many of our pieces are hypoallergenic and nickel-free. If you have sensitive skin, look for items marked as hypoallergenic in the product details.

Do you offer custom or personalized jewelry?
Yes, we offer custom engraving and personalized designs. Contact us directly or visit our "Custom Orders" page to learn more.

How do I care for my jewelry?
To keep your jewelry looking its best, store it in a dry place, avoid contact with water or perfumes, and gently clean it with a soft cloth.

Do you offer gift wrapping or packaging?
Yes! All orders come in elegant gift-ready packaging, and we also offer gift wrap options at checkout.

What is your return or exchange policy?
We accept returns and exchanges within 14 days of delivery, provided the item is unworn and in original packaging. Custom pieces are non-refundable.

Do you ship internationally?
Yes, we ship worldwide! Shipping times and costs vary depending on the destination.

How long does it take to receive my order?
Processing typically takes 1–3 business days. Delivery time depends on your location and selected shipping method.

Can I track my order?
Absolutely! Once your order ships, you’ll receive a tracking number via email.

What should I do if my jewelry arrives damaged?
Please contact us within 48 hours of receiving your order with photos of the damage. We’ll arrange a replacement or refund as needed.